SaiTech has a current opening for a Computer Operator II. This position shall be physically manned during early AM and late PM shifts. Rotational on-site day schedule. The position has the following responsibilities:

Responsibilities:

• Responsible for handling Tier I/II activities of incidents by researching, documenting, resolving and/or escalating incidents to Tier II/III support.
• Responsible for provisioning IT service requests using various government furnished applications.
• Attend all assigned meetings and engage in communications with other contractors.
• Perform outreach activities, including developing outreach material, interface with NASA IT customers, and provide recommendations for future outreach topics.
• Submit SSC GFE requests/CITR Requests and review for validity and correctness and track orders until completion.
• Responsible for answering phone calls from users and provide Tier I/II support, utilizing remote tools such as Microsoft Teams or Remote Desk Protocol (RDP) to assist with ticket resolution. Responsible for software installs of third-party software, testing and ensuring customer satisfaction.
• Responsible for working to ensure efficient and accurate completion of production processes according to established scheduled. Great attention to details required.
• Perform troubleshooting and technical support on desktops, printers, plotters, and mobile devices, including iPhone and Samsung phones, iPads, Macs, and tablets.
• Other duties as assigned.

Minimum Qualifications

• 2 years of IT-related experience
• High School Diploma/GED
• Able to perform shiftwork (early AM, late PM shifts)
• Must be able to lift a minimum of 40 lbs.
• Must be a U.S. Citizen
• Must be able to obtain SECRET clearance

Desired Qualifications

• Associates degree in computer-related field preferred
• 2-4 years of IT experience
• NASA experience a plus

Education Contract Equivalent Statement

• Associates degree in IT-related field, or
• 4 years of related experience

Summary

SaiTech, Inc. is an equal opportunity and affirmative action employer. SaiTech is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.